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Offshore Call Center

Why outsource to ExpertServ BPO?
ExpertServ has invested heavily in state
of the art Information Technology & Telecommunications infrastructure from
the best of the providers available.
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Capabilities

ExpertServ Application Maintenance and Development Services enable your company into a leading force of change. It delivers solutions that turn your business challenges into business advantages. The links below will virtually walk you through our capabilities that allow us to deliver.

Industry Expertise
Though ExpertServ has worked with market leaders in almost all industries, we are focused towards building expertise in different areas.

Industries
- Healthcare
- Financial Services including Banking
- Insurance
- Retail, Wholesale & Distribution
- Public Sector
- Manufacturing and Automotive
- Utilities
- Telecom
- Technology & Technology Services
- Internet/Intranet/Extranet Development
- Client/Server Development and Re-engineering
- Application Development
- IT Consulting
- System migration
- Professional Services (Contract Programming)

Business Processing Services
- Inbound & Outbound Call Centers for Surveys, Telemarketing
- Debt Collections, Customer Service, Payment Processing
- Product Recall or Feedback, Customer Lifecycle Management
- Technical Support for Technology related products & services
- Legal & Office Transcription, Rebate Processing, Form Processing - Database Validation, Sweepstakes Processing
- Data Conversion, CAD Conversion
- Medical Transcription, Medical Billing & Coding
- Account Receivable Management, Book keeping
- Account & Bank Reconciliations, Financial Reporting
- Tax Return Processing



Resources
All our offshore resources are graduates and extremely skilled in their respective areas. They are as comfortable handling English as a language as they are with their Professional Domains. Our software division is staffed only with Computer Science Graduates or Engineers who are continually enriched in newer technologies through training.




ISO 9001:2000, ISO 27001:2005 Certified. Estd. 2005



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Methodology
ExpertServ’s use of development and design methodologies depends upon, the customer. We do not mandate any specific methodology. The life cycle models followed by projects are decided based upon the scope of the project and the customers' standards and requirements. Following a Standard Life Cycle Model applicable for all projects becomes difficult in such a dynamic situation. Hence, we identify the appropriate generic approach to project management. Each project tailors to the requirements of these phases to suit the specific project needs. More...

Infrastructure
ExpertServ provides its multiple dedicated, high-speed, fiber optics communication links for servicing its international clients. More...