ExpertServ’s use of development and design methodologies depends upon, the customer. We do not mandate any specific methodology. The life cycle models followed by projects are decided based upon the scope of the project and the customers' standards and requirements. Following a Standard Life Cycle Model applicable for all projects becomes difficult in such a dynamic situation. Hence, we identify the appropriate generic approach to project management. Each project tailors to the requirements of these phases to suit the specific project needs.
ExpertServ provides its multiple dedicated, high-speed, fiber optics communication links for servicing its international clients.
Technology & Telecom Specifications of ExpertServ India
Telecom:
ExpertServ provides its multiple dedicated, high-speed, fiber optics communication links for servicing its international clients. A brief on the installed infrastructure is given below:
1.
Voice: Multiple high-speed fiber optic link from different vendors for voice channels
Dedicated Channels on two IPLC E1 links, with one landing in NY taking the Atlantic route and the other landing in LA crossing the Pacific.
Third level of backup over 3 uncompressed VCIPLC E1s landing in and dialing out of Singapore.
2.
Data: Dedicated 8 mbps of Internet bandwidth through multiple service providers on self-healing ring topology circuits.
Service Provider 1 – 4 mbps
Service Provider 2 – 2 mbps
Service Provider 3 – 2 mbps
3.
Local Area Network: – Tyco certified Ethernet Network terminated on CISCO routers & Nortel switches.
4.
Database & Application Servers: High-end Dual Processor RAID 5 enabled servers sourced from Hewlett Packard and Dell.
5.
Personal Computers: Dell Core2Duo & Hewlett Packard Pentium IV Desktops with 17” Flat Screen Monitors.
6.
Printing: High end Hewlett Packard Networked Laser Printers.
7.
Telecom: State of the art ACD, IVR, Voice Recording infrastructure & Predictive dialer for contact center from Aspect Communications (erstwhile Concerto Software)
ACD – Spectrum from Rockwell stable fully equipped to handle 338 agents & supervisors
IVR – Concerto Proprietary Hardware Box
Voice Recording – Concerto Proprietary Hardware Box (60% of installed capacity) – Nortel Symposium with Call Pilot
Predictive Dialer – Ensemble Pro, one of the leading new generation dialers in the world.
8.
Firewall – The entire WAN & LAN infrastructure is protected with CISCO ASA firewall.
Bandwidth Management – Internet bandwidth is optimized using a Cyberoam Bandwidth Manager.
9.
Power Supply: Guaranteed power supply through 100% captive power generation apart from public power supply
10.
Power Backup: Uninterrupted Power Supply through multiple redundant Liebert Emerson Network Power UPS.
Premise Security: ExpertServ guarantees protection of our client’s data, intellectual property or trade secrets. Our policy is to limit access to sensitive client information to employees on a need to know. When requested by our clients, our employees will sign non-disclosure documents to further ensure the protection of client information. 24-hour manned security ensures limited access to authorized personnel. Magnetic stripped entry cards restrict area access. Also, our computers / servers are protected with firewalls and passwords to prevent unauthorized access to sensitive client information.
Network Security: ExpertServ recognizes the need to provide a completely secure environment in its Centers and maintain the confidentiality of the client business, their applications and data. Some of the measures employed are:
Each project has designated project areas, hardware, software, servers etc. with access to only authorized project personnel. UTM firewalls exist along the line for secured transmission and access Maintenance work is typically done by secure remote connectivity to client systems. No installation of any hardware or software takes place without proper authorization from the project manager in-charge.