User Requirement

System Requirement

High Level Design

Detailed Design

Development & Unit Testing

Integration Testing

System Testing

Program/ Project Management Toolkit:
For IT & ITES projects, a well planned and a systematic plan is required. This is the defined framework to manage the complete BPO process transition management and subsequent operations. This service relocation dais is designed to ensure procedure veracity and minimize intrinsic movement risks.
The plan includes a tried and experienced device gear to support changeover of organization. This is done by ensuring that there is a documented methodology with formats, tools, and guidelines in place to aid the transition team, which reduces the pain of migration as much as possible. Our synchronized project management system captures decisive client documentation and incorporates an extensive knowledge base that not only helps the conversion management team in understanding but also develops transferring mission-critical business processes. Some benefits of our methodology are:

Client Centric

Seamless Integration

Facilitates Communication

Empowers resources while defining specific roles and responsibilities

Focus Area identification involves initial consultations with the client to identify areas from the Client’s business that are non core and can be serviced optimally through Offshoring. This first step is the most critical of them all and ExpertServ endeavors to get it right the first time in the interest of both parties and to ward of operational complexities going forward.

The Analysis stage involves joint planning with the Client, using ExpertServ’s Front End Methodology, to establish Scope, Expectations, and Service Levels. A broad level process mapping is also done at this stage to ensure that every process step is well documented. This is essential to build understanding of the entire process and is applicable to Data Management as well as Call Center Projects.

Solution Definition defines the detailed solution regarding the process, magnitude of the process, skills required, manpower quantum required, training plan documentation, check points for review, cost dynamics, roles and responsibilities, ramp up considerations.

Testing & Pilot Run is critical as it leads to evaluation of ground level team and technology dynamics. This part allows study of the process in a controlled environment so that risk mitigation can be done before ramp up.

Goals of our Project Management Approach:
The goals of ExpertServ’s project management approach are to ensure that:

Discipline of project management is communicated to and internalized by all project team members and stakeholders

Projects are managed and controlled by a cadre of trained project management professionals

Planning and estimating activities create components that are reusable on similar projects in the future

Project processes like risk management, change control, quality assurance, are implemented in effective ways.

Status & progress report occurs at regular intervals to both ExpertServ & Client project management offices.